How much of my money is being held in reserve?
To find out how much money is being held or in reserve:
- Log in to your PayPal business account.
- Click Pending Balance under the “PayPal Balance” section.
On this page, you’ll also see a list of transactions being held or under review.
We're sorry. The page you're looking for is no longer available. To search again or contact us, please visit our Help Centre.
My payment is on hold due to an open dispute, claim or chargeback. Why? The seller can use the held funds to issue a refund anytime during the dispute by clicking Refund on the Transaction Details page.When will the hold on my eBay payment be released? Funds received into your PayPal account from sales through eBay.com, eBay.ca or eBay.cafr may be held for up to 21 days if you are yet to meet the selling standards required by these eBay sites, as well as PayPal’s own risk standards.What is Preselling? When fundraisers engage in preselling, PayPal may hold the money to help ensure that buyers receive the product or service they paid for within the agreed timeline or a get a refund if the product isn’t available. Occasionally, businesses that presell items run into unexpected problems that leave them unable to deliver what was promised and can even put them out of business. This puts PayPal in a tough spot when something goes wrong, our highest priority is protecting our customers and creating a positive experience for all users.How does PayPal Seller Protection work? If a buyer files a claim, chargeback or reversal against you, PayPal will place a temporary hold on the funds in your PayPal account. This is done to ensure that you are aware of this and there are sufficient funds available to cover the full amount of the claim, chargeback or reversal. You should log in to your PayPal account and submit the necessary documents via the Resolution Centre.What are some reasons why my payment would be held? In deciding whether to apply payment holds , PayPal reviews many factors including: Account tenure Transaction activityHow do I read my PayPal Balance? to see a detailed breakdown of different currencies and any pending or held payments. activity Resolution CentrWhat is the 1 AUD (or local currency equivalent) authorisation fee? When you add a card, or update information on the debit or credit card linked to your PayPal account, we make sure your card is still valid. We do this by temporarily holding a small amount on your card, but you will not actually be charged 1 AUD.What information must merchants provide to sell alcoholic beverages? email@example.com Hold proper licences in the jurisdictions where they sell alcohol. Send alcohol directly to buyers only where permitted by law.Why can’t I upgrade my personal or premier account to a business account? Business accounts must be held in the name of a business, not an individual. This means an upgrade from a personal or premier account to a business account is not possible, unless you are a sole trader. If you are a sole trader, you can upgrade to a business account.Is it ok to offer rewards to campaign donors? Sweepstakes A right or interest in property Reward-based campaigns without a delivery disclaimer or with concurrent advance product sales will be considered Preselling and may be subject to payment holds .What is PayPal Working Capital? Who can apply for PayPal Working Capital? Businesses that have held a PayPal business or premier account for at least 3 months, processed at least $20,000 in sales and kept their account in good standing are eligible to apply for PayPal Working Capital. How do I apply for PayPal Working Capital?Questions about eBay for the latest update on your dispute or claim with eBay. If you come across a payment hold on your eBay transaction, click here
Related articles are currently unavailable
Video is not available
You were logged out to help protect your account.