Policy Updates

Notice of Amendment(s) to the Australia PayPal Agreement(s)

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This page details and/or previews updates to PayPal users of changes to the Australian PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

Notices

Issued: 7 December 2023

Amendments to PayPal’s Seller Protection Program

Effective 20 February 2024

We are revising PayPal’s Seller Protection Program to exclude from eligibility Item Not Received claims filed by buyers as chargeback claims with their card issuers for card-funded transactions.

Review the updated Seller Protection program

Amendments to the Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS)

Effective 20 February 2024:

• We are updating the fees for Commercial Transactions processed through QR Code in person under clause 18.4 by (i) removing the transaction amount threshold of $10.00; (ii) removing the Fixed Fee component; and (iii) updating the variable rate component of the fees. For completeness, please see the comparison table below:

Review the updated CFSGPDS

Amendments to the PayPal Payouts Terms and Conditions

Effective 20 February 2024:

The PayPal Payouts Terms and Conditions are being updated to clarify existing product functionality, including:

• Eligibility requirements for recipients of payouts to successfully receive payouts

• Clarifying the respective responsibility of PayPal and senders with regard to payouts made using the PayPal Payouts product

In addition, the updates provide that:

• PayPal may require evidence of express recipient consent to receive communications in connection with payouts 
• Customers must confirm that provision of information to PayPal does not constitute a sale of data to PayPal under applicable law
• Customers may not imply PayPal sponsorship or endorsement without prior permission; seek to obtain PayPal user credentials

Review the updated PayPal Payouts Terms and Conditions

Notices

Issued: 8 November 2023

Amendments to the PayPal User Agreement

Effective 8 November 2023:

• We are clarifying that where you make a donation that is subject to the PayPal Fundraisers Terms, it is the fees in those terms that apply to the donation. We are doing this by amending the User Agreement to provide that donations made in accordance with the PayPal Fundraisers Terms are subject to the fees in those terms.
• We are removing the clause titled “Your responsibility to notify PayPal of pricing or fee errors”.

Review the updated User Agreement

Amendments to the Combined Financial Services Guide and Product Disclosure Statement (CFSGPDS)

Effective 8 November 2023:

• We are clarifying how domestic transactions and cross border transactions are defined. We are doing this by amending the definition of Domestic Transaction and Cross-border Transaction in Part 3: Definitions.
• We are clarifying that where you make a donation that is subject to the PayPal Fundraisers Terms, it is the fees in those terms that apply to the donation. We are doing this by clarifying that the term ‘donation’ as used in the definition of ‘Commercial Transaction’ in Part 3: Definitions excludes donations that are sent or received subject to the PayPal Fundraisers Terms and Conditions.
• We are clarifying that the micropayment pricing fees set out in clause 18.6 only apply to a certain category of customers. We are doing this by including a statement in clause 18.6 describing to whom this clause applies.
• We are changing the Micro QR Fixed Fee for Taiwan New Dollars (TWD) to decrease it from TWD1.50 to TWD1.00. We are doing this by changing the fee disclosure in the relevant box of the table in clause 18.8.
• We are removing clause 18.26 titled “Your responsibility to notify PayPal of pricing or fee errors”, and renumbering all subsequent clauses.

Review the updated CFSGPDS

Review the updated PayPal Payouts Terms and Conditions

Issued: 24 July 2023

Amendments to the PayPal Online Card Payment Services Agreement 

Effective 15 November 2023:

• The Advanced Credit and Debit Card Payments suite of functionality may include the ability to integrate eligible third-party wallets as add-on features. We’re revising our terms to indicate that if you choose to integrate such add-on features, you agree to the applicable third-party terms via your acceptance of the PayPal Online Card Payment Services Agreement. Such acceptance includes your acknowledgement and agreement that such third-party features and terms are provided, updated, and notified solely by the relevant third party and not by PayPal.
• We are adding terms and conditions for the Account Updater functionality, which will be provided as part of the Advanced Credit and Debit Card Payments suite of functionality to eligible merchants to allow them to update their customers’ eligible card data stored with PayPal. This would enable seamless processing for recurring payments and other eligible transactions in the future.

Review the updated PayPal Online Card Payment Services Agreement