Can I reopen a closed case?

Once a case is closed, it can’t be reopened or escalated to a claim.

We encourage you to continue working with the seller to see if you can resolve the problem.

If you purchased your item on eBay, you may be able to file a claim with eBay by going to the eBay Resolution Center.

Was this article helpful?

More ways we can help

Resolution Centre

Fix transaction and account-related issues

Community Forum

Join the discussion with PayPal customers

Tax centre

Get your 1099-K and other tax information here

Business Help

Get help with using any of our PayPal products

Technical Help

Find out how PayPal works for your business

Contact

Message Centre

Send, receive and view your PayPal messages

How are we doing?