PayPal’s industry-leading fraud prevention measures and our one-of-a-kind method of keeping your financial information private from sellers make us a safe way to pay online. Plus, we offer the following to protect your purchases:
For specific terms and conditions, please review the Electronic Fund Transfer Rights and Error Resolution policy in our User Agreement.
You are protected against unauthorised payments sent from your account
With PayPal, you can be protected against unauthorised payments sent from your account.
PayPal sends an email confirmation of every account transaction.
If you receive confirmation of a transaction you don’t recognise, our 24 hour customer support team can help you sort out the situation.
Dispute resolution on PayPal purchases.
When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Centre. Through it, you can issue a dispute or claim against:
A physical item that you paid for but never received.
A physical item you purchased on eBay that is significantly different from what was described in the listing.
Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you’ll be advised of your claim’s status via email and on your Account Overview page.