Disputes, claims and chargebacks
Better understand disputes, claims and chargebacks, and gets tips for avoiding them or resolving them faster.
How to help improve customer service with a message in PayPal
MANAGING YOUR PAYPAL BUSINESS ACCOUNTApr 28 2022Create a Customer Service Message to help prevent disputes and claims.
Dealing with disputes
PLAN YOUR HOLIDAY STRATEGYSep 22 2021Every now and then something will go wrong with an order. It’s normal; an expected part of doing business and often the result of a simple misunderstanding or human error. To alert you to the problem and resolve it, customers may open a dispute via PayPal.
Getting to know chargebacks
PLAN YOUR HOLIDAY STRATEGYSep 22 2021A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business.