Disputes, claims and chargebacks

Better understand disputes, claims and chargebacks, and gets tips for avoiding them or resolving them faster.

  • Dealing with disputes


    Dealing with disputes

    Sep 02 2019
    Every now and then something will go wrong with an order. It’s normal; an expected part of doing business and often the result of a simple misunderstanding or human error. To alert you to the problem and resolve it, customers may open a dispute via PayPal.

  • Getting to know chargebacks


    Getting to know chargebacks

    Aug 30 2019
    A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business.

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