Disputes, claims and chargebacks
Better understand disputes, claims and chargebacks, and gets tips for avoiding them or resolving them faster.
Dealing with disputes
PLAN YOUR HOLIDAY STRATEGYSep 22 2021Every now and then something will go wrong with an order. It’s normal; an expected part of doing business and often the result of a simple misunderstanding or human error. To alert you to the problem and resolve it, customers may open a dispute via PayPal.
Getting to know chargebacks
PLAN YOUR HOLIDAY STRATEGYSep 22 2021A chargeback is when a customer asks their credit or debit card provider to reverse a charge. Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business.