Can I cancel a payment that I've already sent?
You can only cancel payments if they are sent to unregistered email addresses and cell phone numbers (the seller has not yet opened the account to redeem the payment), or if the email and phone have been entered incorrectly. They will appear as unclaimed and will remain pending in your PayPal account.
If the payment has been completed, you won't be able to cancel it yourself because the recipient will have already received the money. To cancel a payment that has been completed, contact the recipient directly and request a refund.
Here's how to cancel a pending payment:
- On the Movements page, locate the pending payment.
- Click Cancel in the Pending Payment section.
- Click on Cancel payment.
- You can only cancel an unclaimed payment that has the Cancel link next to it.
- A pending payment is automatically cancelled if the recipient does not claim or accept it within 30 calendar days.
- If you pay by credit or debit card and the payment is cancelled, the amount will be returned to the method used.
- Term: The refund period will be from 5 to 30 calendar days.
If you wish to request a refund for a successfully completed payment, we show you how to find the recipient's contact information:
- On the Movements page, click on the payment you wish to be reimbursed for.
- Once you locate the recipient's email, send them a message requesting a refund.
If the recipient (or the seller) does not accept or make a refund of your payment You will have the option of opening a dispute in the Resolution Center of your PayPal account. And you can contact your seller through your PayPal account to resolve your request.