A partial refund can be offered by a seller to resolve a dispute. You can accept or deny a partial refund in your Resolution Center.

Here’s how to accept or deny a partial refund:

1. Go to your Resolution Center. (The Resolution Center is accessible via the 'Help' link on the PayPal app.)  
2. Click Respond next to your case.
3. Accept the seller's refund offer or suggest a different amount.
4. Click Submit.   

You have 10 days to accept or deny a partial refund offer before it expires.