• Payments and Transfers
  • Disputes and Limitations
  • My Account
  • My Wallet
  • Login & Security
  • Seller Tools

How can I appeal PayPal’s decision on my case?

The decision made at the conclusion of a claim is usually final. It can only be appealed if new information is presented.

If you’d like to appeal the outcome of a claim, you can do so within 10 days of the case closing.

Here’s how to appeal the decision of a case:

  1. Go to the Resolution Center.
  2. Click Report a Problem.    
  3. Select Closed cases in the drop-down menu and find the claim you want to appeal.    
  4. Click Appeal in the action column.  

The Appeal button will only be available for 10 days after your case closes.

Was this article helpful?
How can I release my payment(s) on hold?

More ways we can help

Resolution Center
Fix transaction and account related issues
Community Forum
Join the discussion with PayPal customers
Tax center
Get your 1099-K and other tax info here
Business Help
Get help with using any of our PayPal products
Technical Help
Find out how PayPal works for your business
Contact Us
Contact customer service
Message Center
Send, receive, and view your PayPal messages
How are we doing?
Take our survey