Upcoming Policy Updates


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Policy Updates

This page informs customers in advance of important changes to the PayPal service, our User Agreement, or other policies. This page displays policy updates with future effective dates. Go to “Past Policy Updates” for previous policy updates.



We’re updating the PayPal Canada User Agreement and Privacy Policy. The changes are set out in more detail below and will go into effect on December 11, 2018. If you do not agree to these changes, you must close your PayPal account before December 11, 2018.


Updates to the Canada User Agreement & Privacy Policy

Included below are the highlights of our forthcoming changes:

  • We’re updating our Agreement to clarify that we may update your credit or debit card information without any action on your part, and such information may be acquired from a third party. If you do not wish to have the card information updated, you may contact your card issuer to request this, or remove the card from your PayPal Account.
  • We’re clarifying how refunds are processed including the return of funds directly to a linked bank account and making refunds available sooner in some circumstance.
  • We’re updating the name of our Privacy Policy to Privacy Statement.