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This page details and/or previews updates to PayPal users of changes to the Canada PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Notices
Issued: December 7, 2023
Amendments to the PayPal Online Card Payment Services Agreement and Merchant Fees page
Effective: April 17, 2024
- We are clarifying the way our fees are presented for PayPal Online Card Payment Services. Previously, fees were outlined in both the PayPal Online Card Payment Services Agreement and the Merchant Fees page. With this change, fees will only be outlined in the Merchant Fees page. These clarifying changes do not affect any existing fees.
- We are increasing the fees for Advanced Credit and Debit Card Payments for American Express, U.S. cross-border, and international cross-border transactions. Effective April 17, 2024, the fees for Advanced Credit and Debit Card Payments for American Express, U.S. cross-border, and international cross-border transactions will be 3.50%, 3.50% + fixed fee, and 3.70% + fixed fee, respectively. If you do not agree to this change, you must stop using the Advanced Credit and Debit Card Payment services. This change does not apply to you if you have negotiated pricing for Advanced Debit and Credit Card Payments.
Review the updated PayPal Online Card Payment Services Agreement
Review the updated Merchant Fees page
Amendments to the PayPal User Agreement
Effective February 20, 2024:
- We are revising the User Agreement to indicate the payment a seller receives from a buyer may be invalidated and reversed if the seller fails to respond or provide accurate and complete information to PayPal related to the buyer’s claims or chargebacks for such transaction within the timeframe communicated to the seller by PayPal.
Review the updated PayPal User Agreement
Amendments to PayPal’s Seller Protection Program
Effective February 20, 2024:
- We are revising PayPal’s Seller Protection Program to exclude from eligibility Item Not Received claims filed by buyers as chargeback claims with their card issuers for card-funded transactions.
Review the updated Seller Protection Program
Amendments to the PayPal Payouts Terms and Conditions
Effective February 20, 2024:
- The PayPal Payouts Terms and Conditions are being updated to clarify existing product functionality, including:
- Eligibility requirements for recipients of payouts to successfully receive payouts
- Clarifying the respective responsibility of PayPal and senders with regard to payouts made using the PayPal Payouts product
- In addition, the updates provide that:
- PayPal may require evidence of express recipient consent to receive communications in connection with payouts
- Customers must confirm that provision of information to PayPal does not constitute a sale of data to PayPal under applicable law
- Customers may not imply PayPal sponsorship or endorsement without prior permission; seek to obtain PayPal user credentials
Review the updated PayPal Payouts Terms and Conditions