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What is the Resolution Center?

How do I link a bank account to my PayPal account?

How do I link a debit or credit card to my PayPal account?

How do I send money?

How do I add and confirm, change or remove a phone number on my PayPal account?

How do I change the name on my PayPal account?

How do I add, change, or remove a street address on my PayPal account?

How do I confirm my email address?

How do I view or edit my account information?

How do I add, remove or update an email address on my PayPal account?

Can I change the address on my PayPal account to another country?

How do I confirm my phone number?

Why do I need to give my social security number when setting up a PayPal account for my government employer?

Are there any best practices to get the most out of my profile?

How do I close my PayPal account?

How do I view and download statements and reports?

How do I confirm my identity? (CIP)

How do I check the status of my payment?

What does the status of my payment or money request mean on my PayPal account?

How do I close the PayPal account of a deceased relative?

What information do I need to provide to confirm my charity status?

How do I close my Xoom account?

How do I verify my PayPal account?

How do I change the type of PayPal account I have?

How do I contact PayPal customer service? 

What is my PayPal account number?

What's the difference between friends and family or goods and services payments?

Why am I receiving emails or texts from PayPal when I don’t have an account?

What is the difference between Personal and Business accounts? 

What should I do if I'm locked out of my account?

Why do I have to complete a security check?

How do I block another PayPal user?

How do I change the display language on my PayPal account?

Can I reopen my PayPal account?

How do I find my Secure Merchant ID on my PayPal account?

How do I sign up for a PayPal account? 

What is Venmo and how does it work?

What information is required to open a Personal PayPal account? 

Where can I find details about the account types PayPal offers?

I have a problem with my PayPal transaction, but I can't find it on my PayPal account. What do I do?

Do I need to have money in my PayPal account to use PayPal? 

How do I make an online purchase using PayPal? 

What are Grant Payments?

What are the benefits of PayPal's apps and how do I download them? 

What are the benefits of using PayPal? 

How do I calculate my cost basis?

I'm applying for Pay Monthly and have a freeze on my credit file; what should I do?

Does PayPal ask its customers to participate in surveys and research studies?  

How does PayPal provide accessible services to people with special access needs?

What is PayPal Assistant and what can it do?

What is PayPal Seller Protection?

Does PayPal cover my purchase if there's a problem?

What is PayPal’s Acceptable Use Policy and where can I find it?

How do I report buyer abuse?

What is PayPal’s policy on transactions that involve sexually oriented goods and services?

What gambling activities does PayPal prohibit?

What is PayPal's Infringement Report process?

Why am I suspended from PayPal Seller Protection? How do I become eligible again?

Supported activities by PayPal 

How do I update my email notification preferences?

How do I stop receiving Instant Payment Notifications (IPNs)?

How do I update my Facebook Messenger notification preference?

How do I opt out of automated calls and texts?

How do I receive notifications on PayPal/Payflow's system status and network issues? 

Can I opt out of instant and daily notifications?

Do I need to verify my PayPal account before I can accept or withdraw donations?

How do I apply for the charity rate?

How do I accept donations with PayPal?

Can my organization accept donations from donors who don’t have PayPal accounts?

How do I access my charity dashboard and view donor information?

Can donors make recurring payments?

How do I create a PayPal Fundraiser?

Enable your charity to receive donations via the Venmo app

How do I enroll in PayPal Giving Fund?

How do I track my PayPal Giving Fund donations?

What is the difference between PayPal donations and PayPal Giving Fund donations?

What is PayPal Fundraisers and how does it work?

How can my nonprofit or small business raise money through Campaign Fundraising?

How do I request a refund for a donation?

How does my nonprofit organization access money in its PayPal account?

Why didn’t my donation go to my recommended charity (PayPal Giving Fund)?

Does PayPal offer tax receipts for donations?

Can my nonprofit use PayPal.me to fundraise?

Why did my donation go to PayPal Giving Fund?

How do I access and update my PayPal Fundraiser once it’s created?

How do I donate to a PayPal Fundraiser?

Why is my logo not appearing in the donation pages?

Who can collect donations with a PayPal Fundraiser?

How do I make a complaint to PayPal Giving Fund?

Do I need to enroll with PayPal Giving Fund to donate?

When and how does PayPal Giving Fund grant donations to charities?

How can I let people know about my PayPal Fundraiser?

Can I report a PayPal Fundraiser?

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Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found

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PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

For complaint-specific information, please refer to

Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.

For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

Bank of Spain. You can obtain further information about how to contact the Bank of Spain at

The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at

The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at

The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:

Complaints section of our User Agreement.

European Consumer Center (<b>ECC-Net</b>) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

or by visiting the EU's Online Dispute Resolution site at

If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal, please let us know and we'll do our best to fix things quickly and fairly.

We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

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